At Nivmax, we are committed to providing high-quality solar lighting products and exceptional customer service. If you are not completely satisfied with your purchase, we offer the following refund and return policy:

1. Return Eligibility

1.1. Faulty Products: If your Nivmax solar light is faulty or defective, you may return it within 10 days of receipt.

2. Return Process

2.1. Video Evidence: To initiate a return, please provide a clear video demonstrating the fault or defect in the solar light. This helps us understand the issue and improve our products.

2.2. Return Authorization: Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to obtain a Return Authorization (RA) number. You must include this RA number with your return.

2.3. Packaging: Ensure the product is securely packaged to prevent any damage during transit. Include all original accessories, manuals, and packaging materials.

2.4. Shipping: Ship the product to the address provided by our customer service team. The customer is responsible for return shipping costs unless the product is confirmed to be faulty.

3. Refund Process

3.1. Inspection: Once we receive the returned product, our team will inspect it to verify the fault or defect.

3.2. Refund Approval: If the product is confirmed to be faulty, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.

3.3. Non-Refundable Items: Products that are damaged due to misuse, improper installation, or unauthorized modifications are not eligible for a refund.

4. Additional Information

4.1. Warranty: For information on our product warranty, please refer to the warranty section included with your purchase or visit our website at [Nivmax Website].

4.2. Customer Service: If you have any questions or need assistance with your return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Thank you for choosing Nivmax. We value your business and strive to ensure your satisfaction with our products.